Условия возврата и обмена

ÜLKA return, exchange and guarantee rules

Completeness and integrity of the goods


Please check the package contents, the integrity of the packaging, the goods, the presence or absence of mechanical damage upon receipt of the order with the delivery service employee.

You can plug the hood into an outlet at the post office after checking that it is working and that it matches the description.

We are not responsible for hoods that have not been tested for operability, mechanical damage, missing parts directly at the post office at the delivery service worker. In this situation, the Customer pays for Delivery and this is not considered a warranty case.

Return and exchange - Return of hoods
The guarantee is not provided in the following cases (delivery is paid by the client):

The item was damaged during transportation;
I didn't like the color of the hood; the hood is not suitable in terms of parameters, but corresponds to the description on the site;
The item has been damaged as a result of unpacking;
The product has traces of outside interference, repair;
The goods are damaged due to violation of the rules and conditions of installation, use, storage;
The product has traces of sawdust or other substances getting inside;
Warranty cases (delivery is paid by the company):

Defect - initially malfunctioning hood, the fan does not turn on or a defect in appearance;
The hood does not match the description on the website or order (color, pillow, model, etc.);
The hood is damaged, but not due to transportation (for example: missing parts);
The hood stopped working during the period covered by the warranty and provided that the breakdown is technical (not caused by a violation of the rules of use by the client);
At the time of return, the cost of bags and filters is not refundable if they have been used at least once.

Hood exchange
An exchange is possible in the same cases as a return. According to the terms of delivery, everything is the same as when returning.
Special cases:

14 days for return and exchange can be only provided that the hood has not been in use;
Hoods with a HEPA filter do not meet these criteria;
If the hood does not match the description, then the supplier undertakes to replace it with a new one (if this was revealed in the mail);
If the hood has already been in use, it is possible to exchange it for an older model hood (hood with a higher power) with the client's surcharge (the amount of the surcharge depends on the status of the return hood).

Returning masks
Warranty cases (delivery is paid by the company):

Marriage / external defect. In case of deficiencies (deviation from the parameters and characteristics, uneven soldering, etc.);
The mask does not match the description on the website or the order (color, type of mask);
Revealing the incomplete set (lack of the number of masks).

The guarantee is not provided in the following cases (delivery is paid by the client):
Didn't like the color of the mask; not suitable for parameters;
The item has been damaged as a result of unpacking;
The goods are damaged due to violation of the rules and conditions of installation, use, storage.

Return of stands, armrests
Warranty cases (delivery is paid by the company):
Marriage / external defect;
The product does not match the description on the website or order (color, model, parameters, pillow, etc.);
Revealing incomplete set (lack of quantity of goods).

The guarantee is not provided in the following cases (delivery is paid by the client):
Didn't like the color;
The item has been damaged as a result of unpacking;
The goods are damaged due to violation of the rules and conditions of installation, use, storage.
Return of other parts
Other components include - wires, tripod pillows, bags, fasteners.

Refunds are possible if the goods are more expensive than UAH 40.

Warranty cases (delivery is paid by the company):
Marriage / external defect;
The product does not match the description on the website or order (color, model, parameters, pillow, etc.);
Revealing incomplete set (lack of quantity of goods).