We are the only company on the market that provides a 5-year warranty for our products.
This is our significant advantage over other manufacturers!
We support you in service issues and can also resolve service issues directly with the end customer!
For partners
With every purchase of 50 dust collectors, we provide one additional dust collector for the exchange fund - free of charge.
In addition, we value the reputation of our partners very much, so we compensate for all warranty cases that arise during the warranty period. If a partner makes a replacement or repair to a customer, we provide all the necessary components or send a new product with a new order.
This way, you can always be sure that your reputation will not suffer and any service cases and appeals will be resolved and compensated by us as the manufacturer.
Steps to be taken by the customer in the case of a dust collector malfunction
1. Choose a convenient method of communication: email service@ulka-global.com, hotline, or the brand's Instagram.
2. Our service manager will contact you.
3. Make a video or take a photo that will show the essence of the defect in the work.
4. Send the video or photo to the service manager.
5. The service manager will contact you within 2-24 hours (on weekdays, Saturdays and weekends in the service department).
6. During the phone call, the service manager will explain what needs to be done and in what sequence.
7. When sending in a warranty case, you need to put in the box: Warranty card; Cover letter indicating the reason for the repair.
8. Send the parcel to the address specified by the service manager.
9. After sending your parcel, it will be sent to the manufacturing, where it will be diagnosed, then the service manager will inform you whether it is subject to a warranty case. If so, our service will carry out the repair.
10. The parcel will be sent to the address you specified.
This warranty does not apply outside of Ukraine (if the dust collector was purchased in Ukraine and exported abroad).